Shipping Policy
Shipping Policy – Amplified Labs
Effective Date: 09/18/2026
Amplified Labs is operated by Empower Group Holdings LLC (“Company,” “we,” “our,” or “us”). We are committed to providing secure, reliable, and timely shipping for research-use-only orders. Please review this Shipping Policy carefully before placing an order.
📦 Order Processing
- Orders are generally processed within 1–2 business days, Monday through Friday.
- Orders are not normally processed or shipped on weekends or federal holidays.
- Orders received and fully cleared before 12:00 p.m. Eastern Time on a business day may ship the same day, but same-day shipment is not guaranteed.
Friday Shipments
To reduce the possibility of packages remaining in a carrier facility over the weekend, Amplified Labs may hold eligible Friday orders for shipment on the following Monday.
If you would like your eligible order shipped on Friday instead, please email info@amplifiedlabstb.com before the order has entered fulfillment.
Friday shipping requests are not guaranteed once an order has been packed, labeled, processed, or otherwise prepared for shipment.
🚚 Shipping Carriers
We primarily use USPS and UPS, depending on the destination, selected shipping service, package requirements, and carrier availability.
Amplified Labs may select or change the shipping carrier when reasonably necessary to provide faster, safer, more reliable, or more secure delivery.
Carrier transit times are estimates only and are not guaranteed by Amplified Labs.
⏱️ Shipping & Transit Times
Processing time and carrier transit time are separate. The estimated delivery timeframe shown by a carrier begins after the package has been accepted into the carrier’s network.
Shipping estimates may be affected by weather, holidays, carrier volume, service disruptions, incorrect address information, security reviews, or other circumstances outside our direct control.
If we are unable to ship an order within the timeframe represented at checkout or otherwise required by applicable law, we may contact you regarding the delay, provide a revised shipping timeframe, or offer any cancellation or refund option required by applicable law.
❄️ Warm Weather, Ice Packs & Temperature During Transit
Products may be shipped in insulated packaging and may include ice packs or cold packs when appropriate. These materials are provided as a shipping precaution and courtesy and do not constitute guaranteed refrigerated or temperature-controlled shipping.
It is normal for an ice pack to arrive partially or completely thawed and for a package to feel warm during warmer weather or extended transit.
Many Amplified Labs products are supplied in lyophilized form. Temporary temperature excursions during ordinary shipping do not, by themselves, establish that a product has been damaged or compromised.
Accordingly, refunds or replacements will not be issued solely because an ice pack arrives thawed or a package feels warm upon delivery. Product-specific storage or handling information, where provided, controls.
Upon delivery, customers should promptly store products in accordance with any applicable product-specific storage instructions.
⚠️ Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout and for ensuring that the delivery location is reasonably secure and accessible to the carrier.
Please carefully review your shipping address before submitting your order. Amplified Labs is not responsible for delays or delivery problems resulting from incorrect, incomplete, outdated, or undeliverable address information provided by the customer, except where otherwise required by law.
📍 Lost, Misdelivered, or Stolen Packages
Packages Lost in Transit
If tracking does not show confirmed delivery and the carrier appears to have lost the shipment, please contact the carrier and Amplified Labs so the shipment can be investigated.
Any replacement, refund, or other resolution will depend on the carrier investigation, available tracking information, shipping protection where applicable, the circumstances of the shipment, and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please contact the carrier promptly and notify Amplified Labs within seventy-two (72) hours of the delivery confirmation.
Carrier records—including delivery scans, GPS information, photographs, signatures, or other delivery documentation—may be considered when investigating the claim.
Customers may be asked to provide evidence that they contacted the carrier regarding the missing or misdelivered package.
Theft After Confirmed Delivery
Once a carrier confirms delivery to the address provided by the customer, Empower Group Holdings LLC is generally not responsible for theft or disappearance occurring after delivery, except where otherwise required by applicable law.
✍️ Signature Requirement for High-Value Orders
For security and fraud-prevention purposes, Amplified Labs reserves the right to require signature confirmation for orders exceeding Three Hundred Dollars ($300 USD).
Orders above this threshold may require an adult signature at the delivery address before the carrier releases the package.
Amplified Labs may also require a signature for orders below $300 when additional security, fraud-prevention, payment-risk, address-verification, or delivery concerns are present.
🔐 Identity & Order Verification
Identity and age verification may be required before an order is processed or shipped. Amplified Labs may use approved third-party providers for identity verification, age verification, fraud screening, address verification, payment processing, and transaction-risk review.
Additional verification may be requested for high-value orders, unusual transactions, billing or shipping discrepancies, suspected unauthorized transactions, or orders requiring enhanced review.
Failure to complete required verification may result in delayed shipment or order cancellation.
🏠 Incorrect or Incomplete Shipping Addresses
Customers are responsible for confirming that all shipping information is correct before placing an order.
If you notice an address error, contact info@amplifiedlabstb.com as soon as possible.
We will make reasonable efforts to correct the address before shipment, but address changes are not guaranteed once the order has entered fulfillment or a shipping label has been generated.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
↩️ Return-to-Sender & Re-Shipment Policy
A package may be returned to us because of circumstances including:
- Incorrect or incomplete shipping information
- Undeliverable address
- Failure to sign for the package
- Failure to retrieve a package from a carrier or pickup location
- Carrier inability to access the delivery location
- Refusal of delivery
If a package is returned to Amplified Labs for a reason attributable to the customer, the customer may request re-shipment and may be responsible for the additional shipping cost.
Refunds are generally not issued solely because a package was returned due to an incorrect address, missed signature, failure to retrieve the shipment, refusal of delivery, or another customer-controlled delivery issue.
Any approved refund or reshipment remains subject to the condition of the returned products, our Returns & Refund Policy, and applicable law.
🚫 Shipping Restrictions
- Amplified Labs does not currently ship internationally.
- Amplified Labs does not ship to freight-forwarding services.
- Amplified Labs does not offer local pickup or customer drop-off services.
- Orders may be declined or cancelled if the shipping destination cannot be verified, presents an elevated fraud or delivery risk, or is otherwise ineligible for shipment.
P.O. Boxes
Amplified Labs generally does not ship to P.O. Boxes. A valid physical delivery address may be required to complete an order, particularly when UPS service or signature confirmation is required.
📅 Carrier Delays
Once a shipment has been accepted by the carrier, delivery timing is primarily controlled by that carrier. Amplified Labs cannot guarantee delivery on a particular date.
Carrier delays caused by weather, natural disasters, holidays, network congestion, operational disruptions, transportation problems, or similar circumstances do not automatically qualify an order for a refund or replacement.
If a shipment appears lost rather than merely delayed, please contact us so the matter can be investigated under the lost-package provisions above.
🌪️ Force Majeure
Empower Group Holdings LLC will not be liable for shipping delays or failure to perform caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, government action, carrier disruptions, customs or transportation interruptions, supply-chain disruptions, power or internet outages, pandemics, or similar events.
This provision does not eliminate any cancellation, refund, or other right that cannot legally be waived.
📋 Relationship to Other Policies
This Shipping Policy should be read together with the Amplified Labs Terms & Conditions, Returns & Refund Policy, Privacy Policy, and Chargeback & Dispute Policy.
Where a specific shipping method, product listing, or checkout notice contains additional requirements, those requirements also apply to the applicable order unless prohibited by law.
📧 Contact Us
Questions or concerns regarding a shipment should be sent to:
Website Operator: Empower Group Holdings LLC
© 2026 Empower Group Holdings LLC. All rights reserved.
