Terms & Conditions – Amplified Labs Research Supply

Effective Date: 08/17/2026

Welcome to Amplified Labs. Amplified Labs is the trade name and doing-business-as name (d/b/a) of AL Research Solutions LLC, a Florida limited liability company. AL Research Solutions LLC is owned by Empower Group Holdings LLC.

For purposes of these Terms & Conditions, references to “Amplified Labs,” “Company,” “we,” “our,” or “us” mean AL Research Solutions LLC d/b/a Amplified Labs, unless the context expressly states otherwise.

By accessing or using amplifiedlabstb.com (the “Site”), creating an account, or placing an order, you (“Customer,” “you,” or “your”) agree to these Terms & Conditions and the policies incorporated into them by reference.

1. Research Use Only

Products are not offered as drugs, medications, dietary supplements, foods, cosmetics, medical devices, or veterinary products. No product is intended to diagnose, treat, cure, prevent, or mitigate any disease or medical condition.

2. Eligibility & Verification

• You must be 21 years of age or older to access the purchasing functions of the Site or place an order.
• You represent that you are purchasing solely for lawful laboratory, analytical, or research purposes.
• You attest at checkout that products will not be used for human or animal consumption or administration.
• Identity and age verification may be required before an order is processed or shipped.
• We may use approved third-party service providers for age verification, identity verification, payment processing, address verification, fraud screening, transaction-risk review, and related security functions.
• We may request additional information or documentation when reasonably necessary to verify a transaction, purchaser identity, billing information, shipping information, or compliance with these Terms.
• Orders may be delayed or cancelled if required verification cannot be completed.

3. Product Information & Educational Content

• All product descriptions, articles, blog posts, images, videos, references, and other Site content are provided for general educational and informational purposes only.
• Nothing on the Site constitutes medical advice, prescribing information, treatment guidance, or a recommendation for human or veterinary use.
• Certificates of Analysis (“COAs”) may be batch-specific or representative of an applicable lot. Availability, timing, format, or publication of a COA may vary and is not a condition of sale unless expressly stated otherwise on the applicable product page.
• Product appearance, packaging, labels, vial style, fill appearance, or other non-material characteristics may vary by batch, supplier, or packaging revision.
• During branding or packaging transitions, customers may receive packaging, labels, documentation, or COAs bearing prior or alternate branding. Such branding differences do not, by themselves, indicate a difference in the identity or specifications of the applicable product or lot.
• Any product-specific specification stated on a product page or applicable COA controls over general informational statements elsewhere on the Site.

4. Compliance is Your Responsibility

You are solely responsible for determining whether the purchase, possession, handling, storage, transport, testing, use, transfer, or disposal of any product is lawful in your jurisdiction and appropriate for your intended research purpose.

You represent that you have independently reviewed all laws, regulations, institutional requirements, laboratory rules, safety requirements, licensing requirements, and other obligations applicable to your activities.

5. Orders, Payment & Order Fulfillment

• Payment: Orders must be paid in full before shipment unless the Company expressly agrees otherwise in writing.
• Available Payment Methods: Available payment methods are those displayed at checkout and may include credit or debit cards, ACH/eCheck, approved digital-payment services, cryptocurrency, or other approved payment methods. Payment options may be added, removed, limited, or changed at any time.
• Order Acceptance: Receipt of an order, order confirmation, or payment authorization does not constitute final acceptance. An order is accepted when it is shipped or when we otherwise expressly confirm acceptance.
• Verification: Payment authorization and identity verification are separate processes. We may require successful completion of both before processing or shipment.
• Pending Orders: Orders remain pending until payment is received or authorized and all required verification is completed. Unpaid or unverified orders may be cancelled after 24 hours or another period stated at checkout.
• Manual Payments: Customers using ACH, eCheck, cryptocurrency, bank transfer, or another manual payment method are responsible for following the payment instructions provided at checkout and ensuring payment is sent to the correct destination.
• Quantity Limits: We may limit quantities, decline an order, place an order under additional review, or cancel an order when reasonably necessary for fraud prevention, compliance, inventory control, payment-risk management, or enforcement of these Terms.
• Refusal of Service: We reserve the right to refuse or discontinue service where permitted by law, including in cases involving abusive or threatening communications, suspected fraud, repeated payment disputes, policy violations, attempted prohibited use, unauthorized resale, or conduct that materially disrupts Company operations.

6. Shipping, Delivery & Damaged Goods

Orders are generally processed within 1–2 business days, Monday through Friday. Orders received and fully cleared before 12:00 p.m. Eastern Time may ship the same business day, but same-day shipment is not guaranteed.

Shipping Carriers

We may use USPS, UPS, or another suitable carrier depending on destination, service availability, security considerations, and the shipping method selected. Estimated transit times are carrier estimates and are not guaranteed by the Company.

Unexpected Delays or Backorders

If we cannot ship within the timeframe represented at checkout or otherwise required by applicable law, we may contact you regarding the delay, offer a revised shipping timeframe, or provide any cancellation or refund option required by applicable law.

Friday Shipments

To reduce the possibility of packages remaining in a carrier facility over the weekend, Amplified Labs may hold eligible Friday orders for shipment on the following Monday.

Customers who prefer Friday shipment may email info@amplifiedlabstb.com before the order has entered fulfillment and request that the order ship Friday. Friday-shipping requests are not guaranteed once an order has been packed, labeled, processed, or otherwise prepared for shipment.

Damaged, Defective, Compromised, or Incorrect Items

If an order arrives damaged, defective, materially compromised, broken, leaking, or contains an incorrect item, you must notify Amplified Labs in writing within seventy-two (72) hours of confirmed delivery.

Claims should be submitted to info@amplifiedlabstb.com and must include the customer’s order number, a clear description of the issue, and sufficient photographic evidence for us to evaluate the claim.

Required photographs may include:

• Clear photographs of the affected product or item
• Clear close-up photographs showing the alleged defect, damage, breakage, leakage, or other issue
• Photographs of the product label and identifying information, including lot or batch information where visible
• Photographs of the inner packaging, protective materials, or insulated packaging
• Photographs of the outer shipping box, mailer, or package
• A clear photograph of the carrier shipping label and tracking information

Photographs must be reasonably clear, legible, and sufficient to show the condition being reported. Blurry, incomplete, obstructed, or otherwise insufficient photographs may delay review of the claim.

Amplified Labs may request additional photographs, video, carrier documentation, information, or other evidence when reasonably necessary to evaluate the claim.

Once a defect or damage concern has been identified, the customer should discontinue further handling of the affected item except for handling reasonably necessary to safely photograph, secure, package, preserve, or return the item.

Return May Be Required Before Replacement, Exchange, or Refund

Amplified Labs reserves the right to require the customer to return a damaged, defective, materially compromised, or incorrect product for inspection before approving or completing a replacement, exchange, refund, or other resolution.

When a return is required, Amplified Labs will provide return instructions and may provide a prepaid return shipping label. Customers must not send products back without prior authorization.

Depending on the circumstances, a replacement, exchange, or refund may be withheld until the returned product has been received and inspected by Amplified Labs.

Failure or refusal to return an item when reasonably requested, failure to preserve the product or packaging, or disposal of the product before the claim has been reviewed may result in denial of the claim where permitted by applicable law.

Available Resolutions for Approved Claims

After reviewing the evidence and, where applicable, inspecting the returned product, Amplified Labs may resolve an approved claim through one or more of the following:

• Replacement of the affected item
• Exchange for the same or another appropriate item
• Refund to the original payment method
• Store credit, where agreed to by the customer
• A prepaid return shipping label
• Another reasonable resolution appropriate to the circumstances

Where a replacement or exchange is approved, the replacement will generally be for the same product and size originally purchased, subject to inventory availability. If the original product is unavailable, Amplified Labs may offer an alternative resolution.

Submission of a claim does not automatically guarantee a replacement, exchange, refund, or other remedy. Claims are reviewed based on the documentation provided, the condition of the product and packaging, carrier records where relevant, inspection results where applicable, and other information reasonably available to Amplified Labs.

Lost, Misdelivered, or Stolen Packages

• Lost in Transit: If tracking does not show confirmed delivery and the carrier appears to have lost the package, contact us and the carrier so the shipment can be investigated. Any remedy will depend on the carrier investigation, available shipping protection, circumstances of the shipment, and applicable law.
• Marked Delivered: If tracking shows delivery but you cannot locate the package, contact the carrier promptly and notify us within seventy-two (72) hours of delivery confirmation. A carrier delivery scan, GPS record, photograph, signature, timestamp, or similar documentation may be considered when evaluating the claim.
• Theft After Delivery: The Company is generally not responsible for theft or disappearance occurring after confirmed delivery to the address provided by the customer, except where otherwise required by applicable law.

Signature Requirement for High-Value Orders

For security and fraud-prevention purposes, we reserve the right to require signature confirmation, including an adult signature where available, for orders exceeding Three Hundred Dollars ($300 USD) or for any order receiving enhanced transaction review.

Warm Weather Shipping & Ice Pack Disclaimer

Products may be shipped in insulated packaging and may include an ice pack or cold pack as a courtesy. Such packaging is intended to reduce temperature exposure during transit but is not a guarantee of refrigerated or temperature-controlled shipping.

It is normal for an ice pack to arrive thawed or for a package to feel warm during warmer weather.

Many products are supplied in lyophilized form. Temporary temperature excursions during ordinary transit do not, by themselves, establish that a product has been compromised. Product-specific storage or handling instructions, where provided, control.

Refunds or replacements are not issued solely because a package or ice pack feels warm upon arrival unless there is additional evidence that the product was materially compromised.

7. Pricing, Availability & Errors

Prices, product descriptions, promotions, specifications, and availability may change without notice.

We reserve the right to correct typographical, pricing, listing, inventory, or technical errors and to cancel or adjust an affected order where permitted by law.

If an order is cancelled after payment has been captured, the applicable amount will be refunded to the original payment method or otherwise returned as appropriate.

8. Returns, Exchanges, Refunds & Product Claims

AL Research Solutions LLC d/b/a Amplified Labs may accept returns, exchanges, replacements, or refund requests under the conditions described below and in the applicable Returns & Refund Policy.

Standard Returns

To qualify for a standard return and full refund, all of the following conditions must generally be satisfied:

• The product must be unused, unopened, and in its original condition.
• The product must not have been damaged, tampered with, altered, reconstituted, contaminated, or otherwise compromised after delivery.
• The return request must be submitted within three (3) days of confirmed delivery.
• The return must be authorized by Amplified Labs before the product is sent back.

If a standard return is approved, Amplified Labs may provide a prepaid return shipping label. The returned product must be received and pass inspection before a refund is issued.

Approved refunds will generally be issued to the original payment method unless otherwise agreed in writing or required by applicable law.

Damaged, Defective, Compromised, or Incorrect Products

Claims involving a product that is allegedly damaged, defective, materially compromised, broken, leaking, or incorrect must be reported within seventy-two (72) hours of confirmed delivery.

The customer must provide sufficient evidence for Amplified Labs to reasonably evaluate the claim. We may require:

• The customer’s order number
• A detailed written description of the problem
• Clear photographs of the affected product
• Clear close-up photographs specifically showing the damage, defect, leakage, breakage, or other issue
• Photographs of the product label and lot or batch information where visible
• Photographs of the inner packaging and protective materials
• Photographs of the outer shipping box, mailer, or packaging
• A clear photograph of the shipping label and tracking information

Amplified Labs may request additional photographs, video, carrier documentation, or other reasonable information if the initial evidence is insufficient to evaluate the claim.

Customer Must Preserve the Product

Customers must retain the affected product, original packaging, shipping materials, labels, and related contents until the claim has been fully reviewed and Amplified Labs has provided instructions regarding return, replacement, exchange, refund, or disposal.

Customers should not discard, destroy, alter, reconstitute, contaminate, or otherwise materially change a product after identifying a potential defect or damage unless instructed to do so by Amplified Labs or reasonably necessary for immediate safety.

Disposal of the affected product or packaging before review may prevent us from verifying the claim and may result in the claim being denied where permitted by applicable law.

Return of Defective or Damaged Products

Amplified Labs may require that an allegedly defective, damaged, materially compromised, or incorrect product be returned to us for inspection.

If a return is required, Amplified Labs will provide return instructions and may provide a prepaid return shipping label. Products must not be returned without prior authorization.

Where appropriate, Amplified Labs may require the returned product to be received and inspected before a replacement, exchange, refund, or other remedy is issued.

A customer who refuses or fails to return an item after a reasonable return request may become ineligible for a replacement, exchange, refund, or other requested resolution, subject to applicable law.

Replacement or Exchange

If a claim is approved, Amplified Labs may elect to replace or exchange the affected product.

A replacement or exchange will generally be for the same product and size originally purchased, subject to inventory availability.

If the original product or size is unavailable, Amplified Labs may offer an alternative product, store credit, refund, or another reasonable resolution. Any material substitution from the original order will be communicated to the customer.

Refunds

Where a refund is determined to be the appropriate resolution, the refund will generally be issued to the original payment method.

The timing for the refunded amount to appear in the customer’s account depends on the applicable bank, card issuer, financial institution, or payment provider and is outside Amplified Labs’ direct control after the refund has been submitted.

Inspection of Returned Products

All returned products are subject to inspection. Amplified Labs may review:

• The condition of the product
• Whether the product has been opened, used, reconstituted, altered, contaminated, or tampered with
• The alleged damage, defect, leakage, breakage, or compromise
• The product label, lot number, batch information, and identifying information
• The condition of the inner and outer packaging
• Whether the returned product corresponds to the product originally shipped
• Whether the reported condition is consistent with the photographs or documentation originally submitted
• Any other information reasonably necessary to evaluate and verify the claim

If inspection does not reasonably support the reported defect, damage, or other claim, Amplified Labs may deny the requested remedy where permitted by applicable law.

Incorrect Items

If Amplified Labs ships an item different from the item shown on the customer’s order, the customer must notify us within seventy-two (72) hours of confirmed delivery and provide clear photographs of the item received, its label, packaging, and shipping label.

The incorrectly shipped item must be retained and may be required to be returned before the correct item or replacement is shipped.

If a return is required, Amplified Labs will provide return instructions and may provide a prepaid return shipping label.

Non-Returnable Situations

Except for an approved defective, damaged, incorrect-item, or other qualifying claim, products generally will not be eligible for return, replacement, exchange, or refund when:

• The product has been opened, used, reconstituted, altered, contaminated, or tampered with
• The product was damaged because of improper handling, storage, care, or use after delivery
• The request was made outside the applicable reporting or return period
• The customer discarded the product before a requested inspection or return could occur
• The customer discarded relevant packaging or shipping materials before the claim could be reviewed
• The customer refuses or fails to return an item reasonably requested for inspection
• The product is returned without prior authorization
• The claim cannot reasonably be verified because requested photographs, information, or evidence were not provided
• The request relates solely to a thawed ice pack or warm package without additional evidence of product compromise
• The item is a gift card, except where otherwise required by law

How to Submit a Return or Product Claim

All return, exchange, damaged-item, defective-product, incorrect-item, replacement, and refund requests should be sent to:

info@amplifiedlabstb.com

Please include your order number, a clear description of the issue, and all requested photographs or supporting documentation.