Returns & Refund Policy

Returns & Refund Policy – Amplified Labs

Effective Date: 09/18/2026

Amplified Labs is operated by Empower Group Holdings LLC (“Company,” “we,” “our,” or “us”). We understand that customer concerns may occasionally arise after delivery. Because our products are research-use-only materials that require careful handling, storage, and chain-of-custody awareness, returns are accepted only under the limited conditions described below.

✅ Return Eligibility

Customers may request a return for a full refund if all of the following conditions are met:

The product is unused, unopened, and in its original condition.
The product has not been reconstituted, damaged, tampered with, altered, or otherwise compromised.
The return request is initiated within three (3) days of confirmed delivery.
The return is authorized by Amplified Labs before the product is sent back.

If a return is approved, Amplified Labs may provide a prepaid return shipping label. Once the returned item is received and inspected, an approved full refund will be issued to the original payment method unless another resolution is agreed to in writing.

📦 How to Start a Return

To request a return, contact us at info@amplifiedlabstb.com.

Please include:

Your order number
The reason for the return
Photos of the product, packaging, shipping container, or tracking label if requested

Returns sent without prior authorization may be refused and may not qualify for a refund.

✅ Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, materially compromised, or contains an incorrect item, contact us within seventy-two (72) hours of confirmed delivery.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the affected product
Photographs of the packaging and shipping container
A photograph of the shipping or tracking label, if requested

After reviewing the claim, Amplified Labs may provide a replacement, refund, store credit, prepaid return label, or another reasonable resolution, as appropriate.

We may request that the affected item be returned for inspection before issuing a refund or replacement. Claims that cannot reasonably be verified or that do not meet the requirements of this policy may be denied, subject to applicable law.

🌡️ Warm Packages & Temperature During Transit

Products may be shipped in insulated packaging and may include an ice pack or cold pack as a courtesy. Such packaging is intended to reduce temperature exposure during transit but does not constitute guaranteed refrigerated or temperature-controlled shipping.

It is normal for an ice pack to arrive thawed or for a package to feel warm during warmer weather. Many Amplified Labs products are supplied in lyophilized form, and temporary temperature excursions during ordinary shipping do not, by themselves, establish that a product has been compromised.

Accordingly, a refund or replacement will not be issued solely because an ice pack is thawed or a package feels warm upon arrival. Product-specific storage or handling instructions, where provided, control.

🚚 Lost, Misdelivered, or Stolen Packages

Packages Lost in Transit

If tracking does not show confirmed delivery and the carrier appears to have lost the shipment, please contact the carrier and Amplified Labs so the matter can be investigated. Any replacement, refund, or other resolution will depend on the carrier investigation, shipment circumstances, available shipping protection, and applicable law.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, contact the carrier promptly and notify Amplified Labs within seventy-two (72) hours of the delivery confirmation.

Carrier records—including delivery scans, GPS data, delivery photographs, signatures, or other delivery documentation—may be used when investigating the claim.

Theft After Confirmed Delivery

Empower Group Holdings LLC is generally not responsible for packages stolen after confirmed delivery to the shipping address provided by the customer, except where otherwise required by applicable law.

⏳ Late Return Requests

Standard return requests submitted after the three (3) day return window may not qualify for a refund. Customers may still contact us, and Amplified Labs may review the circumstances and, at its discretion, offer a reasonable resolution where appropriate.

The seventy-two (72) hour reporting period for damaged, defective, incorrect, or delivery-related claims is separate from the three-day standard return period.

❌ Non-Returnable & Non-Refundable Situations

Except where otherwise required by law, refunds or returns generally will not be approved for:

Products that have been opened, used, reconstituted, tampered with, altered, or compromised
Products damaged because of improper handling, storage, care, or use after delivery
Buyer’s remorse after the applicable return period has expired
Incorrect or incomplete shipping information submitted by the customer
Carrier delays that do not result in loss or material damage to the shipment
Customs delays, inspections, or other circumstances outside the Company’s direct control, subject to applicable law
Cancellation requests submitted after an order has entered fulfillment or been processed for shipment
Misuse, misapplication, prohibited use, or unauthorized handling of a product
Products returned without prior authorization
Gift cards, except where otherwise required by law
Packages stolen after confirmed delivery, except where otherwise required by law

⚠️ Returned Product Inspection

All returned products are subject to inspection before a refund is approved.

A return may be denied if the item appears opened, used, reconstituted, damaged, tampered with, altered, contaminated, improperly stored, or otherwise ineligible under this policy.

If a returned product does not qualify for a refund, Amplified Labs may notify the customer and determine whether the product will be disposed of, returned to the customer where appropriate, or otherwise handled in accordance with applicable safety and operational requirements.

💰 Refund Processing

Approved refunds will generally be issued to the original payment method. Processing time after a refund is issued varies by bank, card issuer, payment provider, or financial institution.

Unless otherwise required by law, original shipping charges, expedited shipping fees, international shipping charges, customs fees, duties, and similar third-party charges are not refundable when the underlying service has already been provided.

🚫 Order Cancellations

Cancellation requests should be submitted as soon as possible. We will make reasonable efforts to cancel an order that has not yet entered fulfillment.

Once an order has been processed, packed, labeled, tendered to a carrier, or otherwise endorsed for shipment, it may no longer be eligible for cancellation. If eligible, the customer may instead request a return after delivery in accordance with this policy.

💳 Payment Disputes & Chargebacks

Before initiating a chargeback, ACH reversal, payment dispute, fraud claim, or bank reversal, customers agree to contact Amplified Labs in good faith at info@amplifiedlabstb.com and provide a reasonable opportunity for us to investigate and resolve the matter, except where doing so would interfere with rights provided by applicable law or payment-network rules.

Chargebacks and payment disputes are not intended to replace the normal customer-service, return, or refund process.

When responding to a payment dispute, Empower Group Holdings LLC may provide relevant documentation, including order records, checkout acknowledgments, payment authorization information, identity or age verification records, customer communications, shipping records, carrier tracking information, delivery confirmation, photographs, and applicable policy acknowledgments.

We may formally challenge disputes that we reasonably believe are inaccurate, fraudulent, duplicative, abusive, or inconsistent with documented transaction and delivery records. Where permitted by law, repeated fraudulent or abusive payment disputes may also result in refusal of future service.

🔬 Research-Use-Only Products

All products sold through Amplified Labs are offered solely for lawful laboratory, analytical, and research purposes. Products are not for human or animal consumption or administration and are not intended for medical, therapeutic, diagnostic, cosmetic, veterinary, food, or household use.

Customers are responsible for proper storage, handling, laboratory procedures, and compliance with all applicable laws and research requirements after delivery.

📌 Policy Purpose

This policy is intended to provide customers with a clear and fair process for addressing returns, damaged or incorrect items, shipping concerns, and transaction disputes while protecting product integrity, chain of custody, fraud-prevention procedures, and responsible handling standards for research-use-only materials.

This Returns & Refund Policy should be read together with our Terms & Conditions, Shipping Policy, Privacy Policy, and Chargeback & Dispute Policy.

Website Operator: Empower Group Holdings LLC

Contact: info@amplifiedlabstb.com